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Jan 9, 2009 8:07pm
Img_missing_medium BaldE 5 posts

My bug arrived in the mail recently, but I have a problem. When I plug my bug in, instead of the found new hardware message that’s supposed to appear, I get an error message that some hardware is not recognized and my computer attempts to automatically install driver software (which fails). On the device manager from the control panel, the bug is listed as unknown device.

I’m running Windows Vista Home Premium – SP1. 32-bits.

I’ve tried uninstalling the "unknown device" and replugging my bug, but the same thing happens.

Is there a setting somewhere on my computer to keep it from automatically trying to install driver software?
Is there another way to install the driver that might work?
Any other suggestions?


Jan 10, 2009 10:09am
Medium Bug Labs team agordon 74 posts

Hi, BaldE,

Have you followed the instructions found here?:

Jan 10, 2009 12:02pm
Img_missing_medium BaldE 5 posts

Thank you for replying to my post.

Yes, I am following those instructions. The problem I’m having is that the window in step 3 does not come up when I plug my bug in.

It looks as though it’s trying to automatically install drivers without asking first.

Jan 10, 2009 5:53pm
Img_missing_medium BaldE 5 posts

I think if I post a few more details it might help someone figure out what’s happening.

When I plug my bug in (following the instructions), my computer automatically installs it as an unknown device (without asking). I did a search in the System32 folder and found a file called "unknown.inf" that I think my computer uses to do this. I don’t know of a way to keep it from doing this.

I’ve also tried plugging in and installing the bug on a different computer which runs XP (following the XP instructions), and the same thing happens. Could this mean that my bug is defective or damaged?

Is it possible that I damaged some files on my bug using the BUGview utilities?

Hope this helps someone.

Jan 11, 2009 9:28am
Medium Bug Labs team agordon 74 posts

Unfortunately, I'm snowed in at home for the weekend, with no Windows computer to troubleshoot this on (although I usually don't consider not having a Windows PC at home as "unfortunate").

To manually set or update a driver in Windows, you can go into the Device Manager[1] and follow these instructions[2] under the section "To manually update drivers".

Try installing the linux.inf driver to your "Unknown Device". Make sure to unzip the linux.inf driver first, since the file that you download is actually linux.inf.zip, and Windows hides file extensions for known file types by default.

[1] http://windowshelp.microsoft.com/Windows/en-us/help/2d8d5582-c5bc-4395-945f-5c6a273c5afa1033.mspx
[2] http://windowshelp.microsoft.com/Windows/en-US/Help/b3c6477e-1111-4b9f-a52a-fffdc51e9c901033.mspx
Jan 11, 2009 12:27pm
Img_missing_medium BaldE 5 posts

I've already tried this. After clicking update driver, I click on "brows my computer...", browse to the location of the unzipped file, click next, and this text appears:

The best driver software for your device is already installed
Windows has determined the driver software for your device is up to date
[picture of usb connector] unknown device

I've also tried "Let me pick from a list of device drivers..." and using "have disk." After browsing I get this message:

The folder you specified doesn't contain a compatable software driver for your device...

It does contain the linux.inf file

Another thing that I've tried is to use the add harware utility. I used "have disk" and browsed. I then have an empty list of devices, so I can't go any further.

Unfortunately, I'm snowed in at home for the weekend, with no Windows computer to troubleshoot this on (although I usually don't consider not having a Windows PC at home as "unfortunate").

lol I know what you mean. Sorry you're snowed in.
Jan 13, 2009 1:26pm
Img_missing_medium BaldE 5 posts

I've been doing some thinking, and I think I've figured some things out:

What I think is supposed to happen when the bug is plugged in is that the computer recognizes it as a kind of "RNDS/Ethernet Gadget." It then asks the user about installing drivers.

What happens on my computer is that it has no idea what kind of device my bug is, so it automatically does its routine for unknown hardware. These are the only possible reasons (that I can think of) that might cause this:

    1. I'm missing an important piece of software on my computer
    2. My bug doesn't work

I'm leaning toward the second reason because:
    1. I've tried to install drivers on two computers, neither successful. (see above posts)
    2. I haven't heard of anyone else having this problem.

What do you think?
Is there something else that I haven't thought of?
Thoughts/ideas are much appreciated.

Jan 13, 2009 2:31pm
Medium Bug Labs team agordon 74 posts


You should be hearing from Bug Labs Support some time today concerning next steps.

Sorry for the hassle.

Jan 13, 2009 8:48pm
Medium Bug Labs team cmw 15 posts


It’s possible this is an issue with your RootFS. Typically what happens at boot is the Bug will show up as an unknown device until the gadget ethernet driver (RNDIS driver) is loaded by Linux on the bug. What could be happening is that there is an issue on the rootfs stopping it from loaded.

I wrote a windows RootFS flashing tutorial which you can find at http://bug.cmw.me/?q=node/6 you can use the R1.3 RootFS as this is what your bug would of been shipped with. It can be downloaded from http://bugcommunity.com/downloads/files/bug-ima…


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Oct 17, 2012 3:33am
User_img_not_found_06_med reliables 6 posts

You should be hearing from Bug Labs Support some time today concerning next steps.

Sorry for the hassle.




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