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Forums Way Off Topic Louis Vuitton at Geary Street Treat Women of Color with No Respect

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Nov 18, 2012 2:35am
User_img_not_found_04_med lvbagsoutlet 36 posts

I purchased an Louis Vuitton wallet for my brother-in law over the Holidays by via customer service (due to no availability in store’s) customer service found 1 in Oakbrook IL.  After purchase, he wanted something else. I decided to return the wallet to Geary St. L.V. I was greeted by the assistant manager ( I don’t like giving names ) she was very nasty at greeting me. I informed her I had a return. She grabbed the bag & look’d at the wallet like it was a fake & asked for the receipt.
I said it’s there in the bag (I received an email receipt & client gift receipt)
she said  w/attitude  “no I can’t return w/out the receipt ”  ?   W – T
I was very upset  due to the fact I paid $$$ Dollars for a wallet (always buy Louis Vuitton handbags, wallets & shoes every year for me & family) & drove 35 miles to the closest L.V. store around me (been treated like crap in the past there).
At this point – I’m being treated like trash on streets.
I asked for the manager. She then took off to the back room for 10 minutes. Came out w/another sales person (he gave me a nasty look over – while walking to the register counter) she then approached me w/no words on the status to speaking w/a manager – just said  “stand in line”.
Stood there for 15 minutes until it was my turn (lucky me – I got the nasty look over guy) he opened the bag (again – looked at the wallet like it was a fake) to say in a curt way   “I can’t return this w/out a receipt” HUH
I then asked to speak w/a manager. He said “I am the manager & you need to have the receipt – while pointing the return policy on the receipt ( I felt like he was being rude & racist).
I informed him the wallet was shipped to me w/a gift receipt & sales receipt by via email (had all in bag) also, you can look up my last sales history in your system. He