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Forums Way Off Topic Great Experience with Unexpectations at Louis Vuitton

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Nov 18, 2012 2:33am
User_img_not_found_04_med lvbagsoutlet 36 posts

I came in to this particular Louis Vuitton after a horrible experience with the Santa Clara store a little shell shocked with my first not so great experience I came in with low expectations.
I came in at 11am on a Sunday and there was quite a crowd and not much line control. Once the doors opened the crowd swarmed in and people at the back of the line were being helped before the people at the front, this isn’t a huge gripe for me because I know how self important people can be but it did dock one star.
I waited for quite some time to be helped but was greeted at the door when I walked in which was pleasing and as I was passed by busy associates each passerby assured me they would be with me as soon as possible.. even though I was waiting I was comforted in the fact that people were showing me that they were aware I was waiting, it was so unlike the previous store who when empty still ignored me until I displayed my wallet thick with crisp $100’s. It’s funny how just a simple, “i’ll be right with you.” can be comforting.
I was there to exchange a Louis Vuitton handbag and when it came for my exchange they were kind, courteous, and had a smile on their face.
The difference for me between Santa Clara and This store is this. Even though they were swamped they smiled at me, greeted me, and showed me I was important which is what this whole experience is supposed to be about, right?


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